The Hub will take a few minutes to reboot once it’s finished downloading it. If the Hub flashes green slowly it means it’s downloading a software update. This is what you’ll see when the Hub’s working normally. If you see this it means everything is okay. Make sure all cables coming into and out of the Hub are pushed in firmly. This means that there is an issue with the telephone system. This means there’s an issue with the cable connections. This is normal for the first minute or so after you first turn the Hub on. Here’s what the lights mean for Hub 5: Solid white light If you’re only finding that only one device is having connection issues, it’s likely that there’s a problem with that device and not your broadband. If you’re using the Hub as a modem, make sure you’re not using an outdated Hub. See if you have any DNS cache glitches, and check that if you have anti-virus software on your device it’s not blocking your internet connection. Make sure that all the cables coming into and out of the Hub are plugged in firmly, and check the cables are connected properly at wall sockets, too. Our clever Virgin Media Connect app can help determine the best place to locate the Hub.Ĭheck for loose cables that might cause WiFi connection issues. Other common WiFi hiccups could be caused by WiFi signal strength, which is affected by the set up in your home. You can use our clever service status tool to check for service outages in your postcode which may be causing Virgin broadband problems and internet issues. Having internet problems could be down to a local issue in your area. The best thing to do is to run a test on your broadband connection. There are a few reasons why your connection might be having problems.
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